SHIPPING & RETURNS

Eligibility Requirements: 

Before you make a return, there are a few things you might want to check before starting the return process to avoid return rejections and confusion.

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For your return to be processed, the following conditions need to be met:

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• Your item(s) are in unwashed, sellable condition with no damage or staining. This means that the items look brand new and have no defects that occurred after the time of delivery.

• If products arrived damaged or defective, please make a claim by starting a claim within 48 hours of delivery. You will need to include a photo of the product.

• All product packaging and tags are still with the package, even if they are not still attached.

• You still have the included return label from the original order. (Please contact us or use this form if you do not.)

• Shipping costs will be the responsibility of the customer for returns of the customer's choice, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.​

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Exchanges

We accept exchanges! If you would like a different variant of a non-customized product (like a different color or size), you can do so using the Return Portal on the Returns Center page. Please note that the variant may not be available or in stock.

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Making a return

If you would like to make a return, you can view our dedicated Returns Center page and view instructions on how to properly mail back your return. Please do not use your own box or return label. This could void your return eligibility because we cannot guarantee the receipt of your product.

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Furthermore, every return label is assigned to a specific return. To ensure your return is processed correctly, please do not include additional items requiring another return label in the same box. Each item should be returned using it's own box. Please do not hesitate to contact us if you need help!

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When to expect your return

We need to inspect each order before processing the return. You can expect your return to be processed 5 business days after the return ships. If your return takes longer, we would be happy to assist you.

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