RETURNS & EXCHANGES CENTER
Returns and exchanges are easy with Lone Star Apparel. Simply follow the steps below to guide you through the process. Please ensure that you follow each step carefully and read the shipping terms and conditions before initiating your return or exchange.
Questions? We're here to help!
Email us at contact@lonestarapparel.shop for <24 hour support
How to Make a Return
PLEASE NOTE THE FOLLOWING:
In order for your item(s) to be eligible to return or exchange, products must be in unused, sellable condition, along with any product tags or packaging that came with your order as per the shipping terms and conditions. It is highly recommended that you brefly read over these terms and conditions before initiating a return or exchange. You should also have the included return label to use the online portal for automated returns. If the label is missing or damaged in any way, please fill out the form at the bottom or click the button below:
Check Eligibility & Initiate Return
Some products may not be eligible for return for a variety or reasons. To check if the items you would like to exchange or return are eligible, please use the link below. This will take you to our returns portal where you can perform an order lookup using your order number and your email, postal code, or phone number.
Clicking the link above will open the portal in a new window. Portal powered by ReturnGO
Now all you have to do is place the items you would like to return in the same box that your order arrived in. Seal the box with tape and place the label on a visible part of the box. You can now take the box to your nearest UPS store for drop-off, or leave it with a staff member at the counter.
Prepare Your Item(s) for Shipping
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Processing Your Return/Exchange
The portal will guide you through your return or exchange by asking a few short questions. For returns, the shipping cost will automatically be deducted from your total, which will be refunded to your original payment method. For exchanges, you will be prompted to select another size of the same product. Exchanges are FREE so the return label is pre-paid.
Prepare Return
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And you're done! Your shipment will be reviewed within a few days. Please note that it may take up to an additional 5 business days for your bank to process the return. If you made an exchange, the products will be reviewed, and your new variants will be shipped shortly after.
Questions? We're here to help!
Email us at contact@lonestarapparel.shop for <24 hour support
LOST YOUR RETURN LABEL?
Simply fill out the form below and receive your ready-to-print label in <24 hours. You will be contacted by someone from Lone Star Apparel.
